If you haven’t noticed we are operating our business in a New Age of the Customer. Businesses are losing control. We use to spoon feed our customer service information verbally when they called us out of the phone book or when someone refereed us. These days people do not call, they research. 90% of customers head to the Internet before the phone.
That means your website, your online reviews and other user generated content (UGC) are the first touch points potential customer see. So how important do you think it is to have a site that is professionally designed, positioning content and call to actions so you start getting leads (not just views), having an online reputation on Google and Social Media that over shadows your competition. I assure you it is one of the most important areas of your business and you don’t want to be the last one that adapts to it.
Here are what business are doing in this New Age of the Customer:
If all this makes complete sense to you or you would like to know more. Let me know at [email protected]